These terms apply when you use enspire.lk, buy products from our online shop, or hire Enspire ("we", "us") for web design or CCTV installation. By placing an order or using the website, you agree to these terms. They do not affect your statutory rights under the Consumer Affairs Authority Act, No. 9 of 2003.
1. Products and prices
- All prices are in Sri Lankan Rupees (LKR).
- Prices and availability can change without notice. The price you pay is the one shown at checkout.
- Product photos are for illustration. The actual product may look slightly different.
- If a product is listed at the wrong price or turns out to be out of stock, we will contact you before sending it. You can then accept the correct price or cancel and get a full refund.
2. Orders
After you place an order, you will receive an order number. We may decline or cancel an order, for example if the product is unavailable or we suspect fraud. If we cancel an order you have already paid for, we refund you in full.
3. Payment
- Card or mobile wallet (PayHere): Visa, Mastercard, and mCash payments are processed securely by PayHere. A 2% card handling fee applies and is shown at checkout before you pay.
- Bank deposit: we process your order after the full payment reaches our account. Please quote your order number as the payment reference.
4. Delivery
- We deliver island-wide within Sri Lanka. Any delivery charge is shown at checkout.
- We will let you know the expected delivery time when we confirm your order.
- Please check your items when they arrive. If anything is damaged, missing, or incorrect, tell us within 48 hours of delivery so we can fix it.
5. Warranty
Products come with the warranty period stated on the product page. The warranty covers manufacturing defects under normal use. It does not cover:
- Physical damage, water damage, or damage from lightning or power surges
- Misuse, incorrect installation by someone other than us, or unauthorised repairs
- Normal wear and tear, or consumables such as batteries and cables
To make a warranty claim, contact us with your order number. We will repair or replace the item, or refund you if neither is possible.
6. Returns and refunds
Faulty or incorrect items
If an item is faulty on arrival or is not what you ordered, contact us within 7 days of delivery. We will repair, replace, or refund it at no cost to you, including return delivery.
Change of mind
You can return an item within 7 days of delivery if it is unused, in its original sealed packaging, and has all accessories. You pay the return delivery cost. Items that have been installed, opened, or made to order cannot be returned for change of mind.
How refunds are paid
Once we receive and check a returned item, we refund card payments to the original card through PayHere and bank deposits to your bank account. Refunds are usually processed within 14 working days. For change-of-mind returns, the 2% card handling fee is not refunded.
7. Installation and project work
CCTV installation, web design, and other project work are carried out according to the written quotation we give you. The quotation sets out the scope, timeline, and payment terms, and it takes priority over these terms if the two differ. For installations, you are responsible for giving us safe access to the site and a working power supply and internet connection where the system needs them.
8. Using the website
You must not misuse the website, for example by trying to gain unauthorised access, disrupting it, or placing fake orders. The website's content and design belong to Enspire. Product names and brands belong to their respective owners.
9. Limitation of liability
Security systems help to deter and record incidents, but no system can guarantee that theft, damage, or other crime will be prevented. As far as the law allows, we are not liable for indirect or consequential losses, such as loss of profit or data. Our total liability for any product is limited to the price you paid for it. Nothing in these terms limits liability that cannot be limited under Sri Lankan law.
10. Governing law
These terms are governed by the laws of Sri Lanka. Any dispute will be handled by the courts of Colombo.
11. Changes to these terms
We may update these terms from time to time. The version shown when you place an order is the one that applies to that order.
12. Contact us
Enspire, #170, Norris Canal Road, Colombo 07
Email: hello@enspire.lk
Phone: 077 20 89 555
See also our Privacy Policy.